WARNING
Clicking on the button above will initiate a download of our remote support software. Please DO NOT download until you have been instructed by the engineer FIRST.

NOTE
Remote Support is a pre-arranged service. As such, you must have a session pre-booked prior to clicking this button. No engineer will ‘magically appear’ without prior arrangement.

Reboot Remote Support

Sometimes, when you have an issue with your PC, laptop, tablet or mobile phone, we may not need to visit your premises in order to fix it, We can offer something called ‘Remote Support’. Remote Support is a pre-arranged service and costs £29.00/hr. Once asked to do so, simply click on the red button. The engineer will ask you for you ‘Session ID’. Once he has this, and with your authorisation he will be able to see your screen and control your device.

It’s perfectly safe and nobody except the engineer will have access to your screen – plus, after you disconnect, nobody will be able to gain remote access using this method as you can simply click the button that asks you to NOT install the software. When you click this, the window will disappear and the software will no longer be accessible to anyone.

Of course, if you are not comfortable with this method of service, we will send an engineer to your premises. Simply put, being able to offer Remote Support not only saves time, it is also less expensive as there is no call out fee – just a simple, low hourly rate. Ask for further details.